I have purchased from the Keith Hawthorne Ford dealership in the past but the sales staff now is not the same. It is now one of the most dishonest, unprofessional, incompetent sales management teams I've ever dealt during a significant amount of car purchases. During a week of trying to purchase a new vehicle from them, I was offered 2 different vehicles that were sold out from under us. The second vehicle was even sold after we signed a buyers order, gave deposit info, submitted our credit app, set up a pick up appt and committed to selling our current vehicle. The dealership said they made a mistake in selling it but all evidence points to that they intentionally sold the vehicle because we were remote and the other buyer was local. Multiple sales managers promised to make it right but after 2 days of broken promises, failing to call us back, offering comparable vehicles that were over $3K more, and failing to take any real responsibility for their actions, we decided to give up on this dealership and never use them again. What's the point of having a signed buyers order agreement if the dealer can do this to their customers? Thats dirty tactics and we will be taking every action we can to ensure this dealership gets held accountable but wanted to give this review now to warn others. If a dealership will screw over a customer that has a signed agreement, acknowledge they did it without any sign of remorse, or attempt to fix the situation, what else will they do? Especially if no one is looking or knows about it. They didn't seem to care or even try to really fix the situation. From not even getting close with an offer on a comparable vehicle to not calling us back when promised, it was obvious they were okay with screwing us over without a resolution. One supposed sales manager Chris even had the nerve to say he couldn't check the mileage on a service vehicle during a 2 day period they were "trying to find us a option" because the service department is on on the other side of the building? This whole sales management team should be let go immediately if the ownership cares about its reputation. Until then, Stay away from Keith Hawthorne Ford...mtf on this

Keith Hawthorne Ford has Restored my Faith in Car Dealerships! I drove 2 states away to purchase a Pre-owned Nissan Maxima and it was so worth it! This all began as an Internet Inquiry that turned into my next Purchase. We were promptly and professionally greeted upon arrival then escorted to our Sales Professional, Andrew. Even the General Sales Manager took time to seek me out and personally introduce himself, shake my hand, and thank me for my purchase. This Dealership is On Point! Exceptional Customer Service, Value, and 100% Customer Satisfaction! The Vehicle I purchased, the Team, the Facility, the Entire Experience Exceeded my Expectations! Andrew, Bubba, Todd, what a Tremendous Blessing...........THANK YOU!

Initial pricing was unclear on add on fees but once that was cleared up the sale and purchase was good.

Awesome service. Made a long process short and enjoyable ten out of ten would recommend

Dylan Smith, my salesman was the best great experience. The whole crew at Keith Hawthorne Ford.

Was as described, bought site unseen and am pleased with my purchase, treacherous location near clt rush hour , so they rushed my processing to one hour saving me several hour traffic jam on an already day full of driving, everyone was personable so wish I had more time with them, a great group of people.

This dealership was a pleasure to work with from beginning to end. Melanie, Tairon, and Todd were the trio I never knew was needed. I walked wanting a Bronco Badlands, and I walked out with one! We did go back and forth abit about financing but with Melanie and Tairons persistence, they got me where I needed to be. I even gotten a screen protector installed as well. The staff there are also very playful and laid back and not too sales pitchy. Thanks guys!

Over the years, my husband and I have purchased several vehicles from Keith Hawthorne's dealership. No problems whatsoever. I recently purchased a Ford Bronco and was happy with it. But decided to trade it in for a Ford Maverick. Mainly to haul around medical equipment for my disabled son. I'm very happy with it too! If it was just for me, I would have kept the Bronco. It was perfect for me. The only thing I didn't like about it was no GPS. The salesman, Dylan S. Was very nice. And the service department is great too! If I live long enough, I'll probably buy my next vehicle at Keith Hawthorne Ford.

The experience purchasing my F150 TREMOR was easy and without any pressure, Melanie was amazing as we finished the deal.

Had a recall on my 2016 f350 for the rear camera. Mine had quit working but service would not replace the part because apparently they had to get VIN info from the OBD plug ??? I had like many others, installed a tuner on my truck after the warranty expired, therefore voided the replacement of the obvious defective camera due to programming. I respected the decision from my advisor Javon at Keith Hawthorne in Belmont but doesn’t mean that I agreed. To me, this makes Ford seem more interested in finding reasons to dismiss a recall repair vs correcting an issue that doesn’t involve the performance of a tuned vehicle. It was as simple as it does or doesn’t work. Long story short, if you have the same situation, an OEM replacement is $75-$100, I had to buy my own.. Great Service Ford Motor Co ?????? Dale Padgett

I had an amazing experience with Keith Hawthorne, it was an easy process and I left with my dream car💖💖💖💖

I searched 10 dealers online and Keith Hawthorne was the easiest to work with before I entered the premises. They also were able to give me the best price.

Was told there was no Lariat version of the Maverick hybrid.. Have been unable to receive any follow up or even a response to replacing winshield that cracked after 5 days. Paperwork provided for individual customer support has no phone number or contact.

Service advisor was great. Was understanding of why I wanted service my vehicle before it was due. Advise me of services coming up and was accommodating to the intervals that I wanted to have them done by.

I have bought 2 cars at this location and both times have been a great experience. They worked hard to get the deals I needed! The staff is very personable and friendly. They didn’t give the clique “car sales” experience.