Customer Testimonials
Salesperson, Thomas, was very attentive and responded quickly with any questions or concerns. The one issue we had with the CPO F250 was quickly addressed and fixed to our satisfaction! Highly recommend this dealership to anyone looking for a friendly, professional and courteous staff!
I got a great deal on a beautiful truck with all the features I wanted. It was a good experience. I haven't had a Ford since the 80s. I'm very impressed.
Thanks for your excellent customer service and we love our “new” used truck!! Thanks KB!
Negotiated a deal online for my trade/ to purchase a new F250. When I got there the numbers were 1500 off. He tried to proceed to show me tax savings etc. I said if they fix it, I will deal so they sent another manager over telling me “my truck needs brakes” this is going to cost me 1k. This is first time, I have ever had a dealership try to change up a deal. Don’t bother driving here from any distance. This dealership lost two sales of 80k trucks.
Was promised things after getting the SUV to the dealership, after getting it there test driving it and also falling in love with it. Whent to purchase they told me they can’t honor the promises that they said they would. You leave feedback and it stated to call the GM a week later and no return phone call. They just want to sell you a car and once your have it they don’t care about the customer.
I purchased a pre owned 2024 f450 with 400 miles on it. the truck was missing the gooseneck ball kit that they all come with new. The only stipulation I had had when purchasing was that they would get me the kit, which the sales manager promised they would do. over a month has gone by and now they are refusing to honor their promise. I will never do business here again.
The people at this dealership are helpful, polite, and accommodating. They worked with us to make sure we were satisfied with the purchase of our used pickup. I would purchase from them again.
Good prices, but told me multiple lies before I signed papers. I got the truck I wanted for what I thought was a good deal, but stories kept changing the closer I got to buying.
Great place, friendly people and worked with me until I was satisfied and got what I asked. Survilla Kithcart was an awesome salesperson and Pierre Wilson in finance was great
Just purchased a new truck at Keith Hawthorne Ford and the entire process was very good. Scott Haskins was the sales person I worked with and he was so good to work with throughout the process. Scott was professional, considerate and friendly. There were no pushy sales tactics and I felt they were very transparent throughout the process. If you are looking to buy a vehicle, I highly recommend Scott Hawkins and Hawthorne Ford.
Spent over $30k on a CPO truck. Get it home to find the seat belt in the back middle was damaged, because when they were prepping the car they slammed the bench back so hard it squashed the seat belt buckle. We also could barely open the rear center cup holder. I tell the sales guy, who was good to deal with buying, about the issue. He says call Rick in service. I ask both sales & service to make sure that they have the part, and I can get it fixed so I don't drive 30 minutes for nothing ...
Billy Ferguson has done a great job helping get our truck. We would use them again.
Shout out to you guys in assisting me with the purchase of my 2020 ford ranger! I appreciate all you've done and I'm grateful for my blessing. The rides fine.
They were pleasant and really worked hard to earn my business. They really let me go at my pace.
The service department was rude to me but nice to a lady who just bought a new car. Thy did not do what requested while doing minimum and moving at a snail's pace. Very dissatisfied with the arrogance of the services I had to endure. FYI I bought a new truck years ago from Keith Hawthorne Ford. And was looking to buy another one. I will not do business with rude people
Terrible service when getting oil change. All i did was go for oil change and then he told me i need all new tires and needed rear brakes and might calipers when they look further into it. When i said no thanks i have my won mechanic he went into complete xxx mode. Did not want anything to do with me. When i asked how much longer until my oil change is complete(after hour and half already with appt) he said when its ready. Then when ready i get text stating its $119 i said first one is suppose to ...
Billy Ferguson and JJ were an awesome sales team that did what it took to make the deal happen! Highly recommend them!
Great Dealership and great prices and great people I really had a great experience here.
Our salesman Chris Laws went out of his way to be helpful and pleasant. We give him 5 stars.
Survilla was absolutely awesome! Mike and the guys treated me like family. I would 100% recommend this dealer to anyone looking to buy a Ford
Very happy with my car purchase at Keith Hawthorn Ford. Very nice and happy people upped us find the vehicle we wanted. They were fair and honest and not pushy. Paul our salesman was fantastic. I will definitely go back when I need a new car. Thanks
Scott was most helpful and accommodating when my husband and I stopped in late in the evening.
Very easy and pleasant experience. Scott made this transaction quick and painless with fair negotiation.
Great experience from the first call through the pick up. I would highly recommend this dealer
A few weeks ago I had to get a truck. I got a great deal from the Jolly man. About a week later the check engine light came on. I took it back to the dealership not knowing what to expect. Mike Grayson, the gm, took great care of me. They fixed my truck, about $3000, and didn't charge me a thing. I will recommend Keith Hawthorne to everyone. Thank y'all so much!
My husband brought a truck from keith hawthorn ford. The Jollyman was the best salesperson. We had a great experience. A week later the check engine light came on. We called Jollyman and he said bring it in. We were giving a car to drive. They took it in the shop and fixed it with no charge to us. We love you Jollyman and Keith Hawthorn Ford. Go and see him you will not be disappointed. Good deal and great prices.
Does not honor verbal agreement on price after deposit was made. Finance made excuses and stated false reasons.
Great staff. Very helpful amd they made sure everything was correct on the fixes my used car needed before purchase. Top notch experience.
We have been buying from Keith Hawthorne Ford for over 30 years and they have always treated me wonderful.
I have purchased 4 vehicles at this dealership in the last 12 years. Jose helped me this time and did a great job.....no high-pressure sales tactics, and I feel that I got a fair deal. Also, their service department is very good to work with. Overall, this is a good organization!!
Ask for KB when you when you get there he will make sure to get you right!!!
Staff was friendly and well versed on the car I was interested in. I was impressed by Jose and the way he handled, in a very gracious way, the help of the more experienced sales person. My husband and I courted in a '39 ford bought here when the dealership was ''Dixon's Ford.'' A very respectable business in Belmont. Thanks for the memories!
Very helpful, Scott worked with me and helped me decide on the best price. Thank you
Staff was friendly and dealership was clean. Only complaints were that we were told the vehicle we purchased would be detailed and ready to go when we arrived and it wasn’t, it never did get cleaned before we took delivery. Also plastic that was put on floor mats that I had to remove left sticky residue which I had to replace.
First of all I have purchased several vehicles from Hawthorne. Love the Staff. Grayson has always been the man. KB is a man of his word
Don’t trust them . Go somewhere else. If they are smiling then they are lying about the deal .
Alicia brought me the truck I was looking for in just minute's. It was a pleasure doing business with her. I got a good price on my trade in and a good price for my new to me truck. Very high quality used vehicles at Hawthorn. My 2020 F-150 runs and rides like new. I have been back to the dealer for service. I picked up a screw in my front Passenger tire. They took me in without appointment and had me going again in no time.
I am very pleased with this company and the professional staff that made the business transaction seamless! The car is exactly the platform that I needed and once again the staff made the experience excellent! I highly recommend this dealership to future automobile buyers!!
Clean, friendly and consured about what you need and can afford. And they just don't put you into anything.
This dealership is full of dishonesty. Came in to test drive a Bronco sport. Already had a deal from Atlanta in hand. They held me for four hours only to tell me the salesman in Atlanta was lying and they tried to stick me with a deal for $64k on a $34k car. Was slick about it and tried to get me to sign papers before I saw the final numbers. They were evasive when I wanted to see the deal beforehand. Showed them that my sterling credit score (750+) had been run through Ford Motor Credit in which they said ...
Been a 20 days so far so good. The dealership worked great to meet my needs.. I'm a very happy customer.. everyone in the place has a smile and we're friendly .. so far so good. Thank you Keith Hawthorne of ford
Wonderful experience at Keith Hawthorne Ford .. worked with a very friendly and knowledgeable salesman John Kymla.. I would highly recommend
Working with salesmen John K was a good experience. I would give him a referral
Had appointment at Keith Hawthorne Ford for bronco sport recall. Took forever. Didn't call when parts available as they said they would. Finally got a appointment for 15 March 2023 after me calling several times. I communicated to Rick farmer service manager that I would need a shuttle to my home in cramerton..4-5 minutes away from Keith Hawthorne. I arrived there at 8:40 for my 8:45 appt on 23rd Wednesday. I noticed Mr farmer was the only there writing. I gave him my name ..there for recall appt. Reminded him I needed ride to cramerton less than 5 mins away ..after he said ...
The dealer employees were extremely helpful and very clear about the terms of the sale. I felt they tried to give us a very fair deal on the truck we purchased and they were very nice about dealing with a situation where the new owner was going to be out of state. I would certainly buy from this dealer again.
They Don’t force you into something you can’t afford. Tairon treats me like family and always keeps things real, never makes me feel like just a sale!
Made things very easy I'm always in and out when ever I visit this location! Still in love with my truck thanks guys 🙂
I live in Belmont and this is one of the best dealerships around. Shout out to Tyler Payne for assisting me and buying two vehicles within 2 months and being able to answer all my questions. Excellent vehicles and excellent prices. Thanks again Tyler i feel like family
Tairon went out of his way to help me get a deal for my new Bronco. He is personable and genuine. I won’t work with another salesman besides Tairon.
if the general sales manager is involved run. he lies and stalls. it takes hrs and he is very rude
Absolutely the best experience I have buying a vehicle. The staff was super friendly and knowledgeable. Low pressure. Fantastic selection. I would highly recommend.
I experienced friendly and helpful service as an out of state purchaser. The car was better than described. I appreciated that the transaction wrapped up quickly so I could get on the road back to Texas. These folks are great to deal with!
Scott Harkins was great to work with. Was prompt in getting the paperwork back to me.
Tairon Hale was the best salesman ever. Will send all my family and friends. The whole staff in all treated me like family. I will get my next car from this dealership.
David Jolly was most helpful in finding our Bronco sport and keeping us updated on its arrival. He is definitely a man of his word!
Like most people, we dread going to a dealership to purchase a vehicle but this was the exception. We found our salesperson, KB to be quite friendly and honest as was his manager, Tyler. We are experienced car buyers and feel that they were upfront and straight with us the entire time we were working to find middle ground in our negotiations. In the end, we got the vehicle we wanted at a fair price and we are very happy with our new Ford Bronco. We would definitely recommend Keith Hawthorne Ford in Belmont.
After getting quote and was going to come test drive the car their supposed quote online they for my trade was off by $$$$. I sent email/text to salesman of which he NEVER replied back. Another dealership wasting my time and was a prior customer dating back to 1992 when it was great dealership. SAD.
2022 Ford Ranger Rodney Nievens, dishonest him never send me the rear bumper the new truck was damage at dealer parking lot but him promise me will send me a new bumper him never did and No one answered at dealer about the bumper
False and misleading. Vehicle listed was not available to buy. It was a customer order that should not be advertised on cars.com or the dealer website.
They will do their best to help you no matter what situation you are in,I have been buying cars from Mike and these guys for years,me my family and I went in today knowing my situation wasn't good being in bankruptcy due to losing my job when covid-19 hit, even though I didn't get in a vehicle today, just knowing that they did their possibly best to try let's me know that they will go all the way to try and help you..so thank you guys management for all your effort appreciate you.. I ...
A 2022 Maverick (hybrid) was posted on their website that they do not have for sale. It is totally misleading. They should not post or show vehicle for sale on the website that is not available. I'm still considering whether I can/should pursue further recourse for this inappropriate business practice. I will definitely let others know about deceptive practices.
I’ve had two very unpleasant experiences at this particular dealership. The 1st time should have been my last time. I called regarding a replacement tire. I travel for work and my time is limited. I expressed this in my initial call. I was told that it could be done the next morning and I would receive a call the following morning to bring it in. I just needed to pay in advance. Done! The next morning I received a call from Rick telling me that my car was scheduled for 4 pm. I reminded him of yesterday’s discussion. He ...
Chase was our salesman, and he was just perfect. Friendly, considerate and easy to talk to. The finance guy was just stellar! I don’t remember his name, but he was just a breath of fresh air and honest.
I was not going to write a review because as momma said if you don't have anything nice to say don't say anything. However, as I am about three weeks out from my purchase and my windshield still has not been fix here it goes. The customer service is great. They make you feel welcome and cared for while you are in the car buy process. They reach out before the appointment time and tend to you very well while you are there. As far as the staff on a personal level wonderful people I am sure. The ...
I bought my 1st luxury car from this dealership yesterday. The moment i pulled up i was greeted by Eddie. I told him my situation, my credit wasn’t that great but he assumed me that they could take care of me. The process was fairly easy and they were able to get me a deal. Thank you again guys!
I arrived greeted and i immediately felt zero pressure. I real refreshing treat. Jolly man and Tyler were outstanding! Going out of their way in every step of the way to make sure all the approvals were complete. I secured my loan. Absolutely great customer service they even called me later that day to be sure I was satisfied and if I had any questions. Wish I could give them 10 stars
I had a mixed experience with Keith Hawthorne. Nice employees, and never had any issue with my actual time at the dealership. However, after ordering my Ford Bronco through them it became very difficult to get a hold of people. I was frequently told that I'd be called back and not hear anything, they would rarely have any new/useful info to share with me, and there was a month delay between providing them with the order form (and a $1000 deposit) and my order being actually placed with Ford. Overall frustrating experience, but they were able to get my ...
Great dealship. service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced
We had excellent service. Everyone there was so nice. They went above and beyond to help us.
Took my truck in to get the tire fixed so I decided to walk around while I waited as I was getting ready to go back inside a man came up to me wanting to know if I walked on the lot from the back street I was then interrogated about what I was doing on there lot when I explained he asked were my truck was what they were doing to it . He said his manager told him to do it at no point de he ask if he could help me they assumed I was up to no ...
The dealership was very helpful in helping me purchase my maverick truck. The staff was courteous and polite.
BUYER BEWARE, stay away from Keith Hawthorne Ford of Belmont. They are everything that’s wrong with a car dealership. DO NOT buy a vehicle from them! They knowingly sold me a lemon and didn’t try to make it right. I trusted them and it cost me a lot of money. Unfortunately I ignored some of the negative reviews posted for this dealership and now regret that decision. In less than a month I ended up trading the vehicle they sold me to a different dealership losing over $4000. I even emailed the GM to see if he would make ...
While I still have not located the vehicle I'm searching for, Hawthorne's sales people gave the very convincing impression that they would try to find it for me. I would make the several hour drive there if they do.
Everyone at Keith Hawthorne Ford is courteous and friendly. They have the best selection in the area and very fair pricing.
Chase was very helpful in getting exactly the right truck for my needs. I love my new Ford Ranger.
Service department is top notch. You're kept in the loop on any unnoticed or upcoming maintenance while you're vehicle is being serviced.
The best car buying experience I've ever had !!! Found what I wanted on the website called the dealership spoke to the salesman Matt.....he got me with financing guy Steve.I was 400 miles away from the dealership they delivered the truck to me within the next day. great service very easy to work with. any new purchases I have in the future will be through Keith Hawthorne Ford!!
The last time I was here for work on my vehicle, I left really heated because I know of a few times before I told them of a oil leak somewhere on the back of the engine that they claim to not be able to see but I look up under vehicle and see oil spots had been wipe off but then this last time there all of a sudden we see that you have an oil leak and we can see that it's the valve cover gaskets and was given a price that I felt was higher than ...
Good experience, drove up from South Caroline and went over the truck drove off with it an hour later. The salesman was knowledgeable about the truck and everyone was friendly and helpful.
This dealership took my money, my trade in, and the balance from the finance and failed to give me my proper paperwork. I now can't register or insure my new truck. They have stopped taking our calls to fix this issue. We now have a very expensive truck just sitting in the driveway that we can't use. Please don't make the mistake we did in trusting this company. Go someplace else, there are plenty of other Ford dealers out there.
I don’t know got truck March 18 call March 22 tires wobbling was bringing to shop March 25 have not got to drive still have truck in shop at dealer April 9
What an awesome team! My current financials isnt that great with low credit score didnt think it was possible but Tairon Hale and his team made it happen! Gave me a great deal on trade in value of my old trick too!
We were promised some missing items after we purchased the truck. We received some and were promised a manual. Our salesman passed away and we then had to work with the managers. They never came through nor called back. One wanted to argue and tell us we shouldn’t have purchased the vehicle before getting the items. I have no owner’s manual nor jack, which we discovered missing after a flat tire. Poor customer service and follow through.
The transmission was never fixed after multiple attempts in bringing it to the service department. The car is now out of the warranty and miraculously they found the problem. Car had some damage underneath and I took it in and said order the parts needed to fix damage, computer was left hanging down and car is taped
Here is how Keith Hawthorne Fords Military Appreciation actually works! Yes, I am a veteran, a 4 time combat veteran of Iraq and Afghanistan and still serving. However, this really shouldn't be a factor but I bring it up because they make claims to support troops and even offer a supposed Military Appreciation Program. All this in less than 24 hours of having the truck and only driven 20 miles: - Driver side view mirror inoperable (supposed to have been fixed while I waited a week to pick up truck) UPDATE.. Working now, must be intermittent. - Driver seat cushion is worn ...
DO NOT PURCHASE FROM THIS DEALERSHIP! I purchased a brand new 2020 F150 5.0 V8 3 months ago at Keith Hawthorne Ford in Belmont, NC. It currently has 3,362 miles on it and the engine has failed. I call my salesman from Keith Hawthorne, Tairon, to let him know what has happened and to ask what I need to do. He tells me he’s going to call me back after he finds out my best route. In the meantime, he tells me to call Ford roadside assistance. I never received a call back from Tairon and he will not call me back or ...
Booked an 8:00am service appointment online, arrived at 7:45am and they wrote the service and drove the truck to the service area. At 10:30am I received an email saying I missed my scheduled appointment, called and was told my truck was not connected to the appointment time. About 40 minutes later I received another email stating my appointment was cancelled and I needed to reschedule. I got a ride to the dealer at about 3:00pm and my truck was still in the lot untouched, I just drove it back home....
I have purchased numerous cars from this dealership and I will continue to do so because of their knowledge, professionalism and the fact that they actually care about the customer and their needs.
My experience is with their Service Group. They were thorough and Professional. Communicated well. i was able to get some work done while waiting, an added benefit.
Very professional and courteous service. My concern was focused on and properly addressed. Technically the service team was very proficient in determining the issue with my vehicle.
Avoid these guys. I used Truecar.com to research pricing on a new 2020 F-150 and was given several offers from different dealerships, one being Kieth Hawthorne. I requested info on the truck offered on Truecar as well as on the same vehicle on their website. This was Friday night at 8:32 pm. I hear back on Saturday morning and am told that the truck is there and we agree on a price. I go to the dealership, which is an hour away, to find that they "sold that truck 2 days ago" and their system said I was interested in ...
I have allways had good service that is why I keep coming back I also lack the waiting room with the tv and ciean bathroom
Van was there 2.5 weeks and still the engine light is on,(no Power to pull), front end not fixed making a clunking noise then turning, Van was there for 6 days before they called with a quote, spend over $4000 and lost 2.5 weeks of revenue and now it will need to go Back to be repaired again. Tried to talk to GM but he was never in the Office and never seen a Service Manager. Ford should be ashamed of this dealership and its service. I have spent $100,000s of dollars and should not receive this type of service period. I will ...
I have been bringing my vehicles to this dealership for years and also have bought several vehicles from there. This is the third time I have had problems with simple service items being done on the truck. I stopped taking my wife’s explorer that bought from dealership cause no one would help us with rust problem under the paint on the hood. I called and ask for the general manager today when I found out that whole underside of my truck is covered in oil that appears to be from where I had to oil changed done last Wednesday. ...
I have purchased 4 vehicles from this dealership since 2003. I have spent almost $5000 on my Ford Expedition in the past two years. On my last visit I was charged $144 for a test that found a loose wire. If a wire was bad and had to be replaced I would have fine with the charge. However to just turn a screw🤬! I have been a loyal customer letting them do all my repair work. That has changed. I will never go back to this dealership for any reason and will buy my cars elsewhere.
I have used Keith Hawthorne Ford for most service needs - even if I could do it myself. Rick Farmer has taken care of my service needs for years, now, From Quicklane to appointments to a couple of longer-term issues, he has been a large part of keeping my personal vehicle rolling. This does not say no one else shares; everyone I've met at the dealership from the sales staff to service people, to parts, have always treated me well. Rick, however has been my primary point person when I need to get things done.
Good job with getting me in and out in a timely manner, have a good relationship with the sales guys and the new car manager.
Easy to set appointment. Even though the state is observing Covid19 restrictions the drop off and pick up was easy. Would recommend the dealership again.
Great service and timeliness. The service was completed when stated. The truck actually performs better than it did prior to the need for servicing. Thanks to Rick and his staff.
Overall my experience pretty good. Everyone I met or dealt with was pleasant. I would probably recommend your dealership but would offer words of caution. After my purchase I was a little surprised that the gas tank was only filled halfway. About a week or two later I called service to find out when the last oil change was performed. Again I was surprised to find out it was a few miles overdue. I would think it would have been kept up to date. So I went in to your service department that same day for an oil change and ...